Cookie Policy
Last updated: 8 April 2025
This Cookie Notice ("Notice") explains to website visitors ("You") how anyinspect.ai and app.anyinspect.ai (the "Websites"), operated by Helveton Limited trading as AnyInspect.ai ("We", "Our", or "Us"), use cookies. Our Websites use cookies to distinguish You from other users of Our Websites. This helps Us provide You with a good experience when You browse Our Websites and also allows Us to improve Our Websites.
This Notice also covers the use of cookies and similar technologies within the AnyInspect mobile application (available on iOS and Android) and the AnyInspect web dashboard at app.anyinspect.ai.
1. What Are Cookies?
A cookie is a small piece of data (text file) that is placed on Your computer or device when You access or visit a website in order to remember information about You, such as Your language preference or login information. Cookies contain information that is transferred to Your computer's hard drive. We, like most other websites, use cookies to enhance Your experience and improve Our Websites.
We use cookies to monitor traffic on Our Websites, customise and improve Our Websites, help You to navigate Our Websites, and to facilitate core functionality such as authentication and payment processing.
We may place and access cookies and similar technologies on Your computer or device, which are known as "first party cookies". In addition, cookies may also be placed and accessed by third parties, which are known as "third party cookies".
We also use "web beacons" (also known as web bugs, pixel tags, or clear GIFs) which are small graphics with a unique identifier, for example to deliver or communicate with cookies, to track and measure performance of Our Websites, monitor the effectiveness of Our communications and to monitor the number of visitors which view Our Websites. Unlike cookies, web beacons typically are embedded on web pages (or in an email) and may not be visible.
In Our mobile application, We use similar technologies such as local storage, device identifiers, and SDKs that function similarly to cookies for the purposes described in this Notice.
2. Types of Cookies
We use the following types of cookies:
- Strictly Necessary / Essential Cookies. These are cookies that are required for the operation of Our Websites and application. They are usually only set in response to actions made by You which amount to a request for services, such as setting Your privacy preferences, logging in or filling in forms. They include, for example, cookies that enable You to log into secure areas of Our Websites and maintain Your authenticated session. Without these cookies, the services You have requested cannot be provided.
- Performance / Analytics Cookies. These cookies allow Us to conduct analytical assessments to understand the number of visitors and to see how they move around Our Websites and application when they are using it. This helps Us improve the way Our Websites work, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated and anonymised.
- Functionality Cookies. These are used to recognise You when You return to Our Websites. This enables Us to personalise Our content for You, greet You by name and remember Your preferences (for example, Your choice of language or region). They may be set by Us or by third party providers whose services We have added to Our pages.
- Targeting / Advertising Cookies. These cookies record Your visit to Our Websites, the pages You have visited and the links You have followed. We will use this information to make Our Websites and the advertising displayed on it more relevant to Your interests. We may also share this information with third parties for this purpose.
The types of cookies described above may be stored for different periods of time on Your computer or device depending on whether they are session cookies or persistent cookies. Some cookies are deleted when You close Your web browser or leave the Website, which are known as "session cookies" as they are only stored on Your computer or device for that visit. "Persistent cookies" are stored on Your computer or device for a period of time after You close Your browser or leave the Website.
3. Cookies We Use
The table below provides details of the specific cookies and similar technologies used across Our Websites, web dashboard, and mobile application:
3.1 Essential Cookies
| Cookie / Technology | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| better-auth.session_token | AnyInspect (Better Auth) | Maintains Your authenticated session after login. Required for accessing the web dashboard and protected areas of the application. | First Party, Persistent | 7 days (refreshed on activity) |
| better-auth.csrf_token | AnyInspect (Better Auth) | Protects against cross-site request forgery (CSRF) attacks. Ensures form submissions and API requests originate from Our application. | First Party, Session | Session |
| __stripe_mid | Stripe | Used for fraud prevention and payment processing security when You interact with Our billing and payment features. | Third Party, Persistent | 1 year |
| __stripe_sid | Stripe | Session identifier used for payment processing security and fraud prevention during checkout and billing interactions. | Third Party, Session | 30 minutes |
| MMKV local storage (mobile) | AnyInspect | Encrypted local storage on the mobile application used to persist Your authentication token and session state. Required for the app to function. | First Party, Persistent | Until logout or app data cleared |
3.2 Performance / Analytics Cookies
| Cookie / Technology | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| ph_* | PostHog | Product analytics cookies used to understand how visitors interact with Our Websites, web dashboard, and mobile application. Collects anonymised data on page views, feature usage, and user flows to help Us improve the user experience. PostHog is self-hosted / EU-hosted to maximise data privacy. | First Party, Persistent | 1 year |
| ph_phc_*_posthog | PostHog | Stores a unique, anonymous identifier for You so that PostHog can track Your journey across pages without identifying You personally. | First Party, Persistent | 1 year |
| PostHog SDK (mobile) | PostHog | Analytics SDK integrated into the AnyInspect mobile application. Tracks feature usage, screen views, and app performance to improve the mobile experience. | First Party, Persistent | Until app data cleared |
3.3 Functionality Cookies
| Cookie / Technology | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| intercom-id-* | Intercom | Unique identifier that allows the Intercom live chat widget to recognise returning visitors, maintain conversation history, and provide a personalised support experience. | Third Party, Persistent | 9 months |
| intercom-session-* | Intercom | Maintains Your current chat session with the Intercom widget. Allows You to continue a support conversation as You navigate between pages. | Third Party, Session | 1 week |
| intercom-device-id-* | Intercom | Identifies Your device to provide consistent chat functionality and prevent duplicate conversations. | Third Party, Persistent | 9 months |
| NEXT_LOCALE | AnyInspect | Stores Your preferred language/locale setting (e.g. en-GB or en-US) so that the correct version of the website is displayed on subsequent visits. | First Party, Persistent | 1 year |
3.4 Targeting / Advertising Cookies
At this time, AnyInspect does not use targeting or advertising cookies on Our Websites or applications. If this changes in the future, We will update this Notice and provide You with appropriate consent mechanisms before any such cookies are deployed.
4. Third Party Cookies
Please note that third parties (including providers of external services such as analytics, live chat, and payment processing) may also use cookies when You visit Our Websites, over which We have limited control. These cookies may provide information to those third parties about Your browsing habits and are likely to be performance cookies or functionality cookies.
The third party services We use that may set cookies include:
- PostHog — Product analytics and user behaviour tracking. For more information, see PostHog's Privacy Policy.
- Intercom — Live chat and customer support widget. For more information, see Intercom's Privacy Policy.
- Stripe — Payment processing and fraud prevention. For more information, see Stripe's Privacy Policy.
5. Cookies in Our Mobile Application
The AnyInspect mobile application (available on iOS and Android) uses similar technologies to cookies, including:
- MMKV Encrypted Storage: Used to securely store Your authentication token, session state, and user preferences locally on Your device. This is essential for the app to function, including offline capabilities.
- PostHog SDK: Integrated analytics that tracks screen views, feature usage, and app performance. This data is anonymised and used to improve the mobile experience.
- Device Identifiers: Used to maintain Your authenticated session and provide push notification functionality.
You can manage these technologies through Your device settings or by adjusting permissions within the AnyInspect mobile application.
6. Cookie Settings
You can provide Your consent to cookies using the mechanism on the Website.
You can also withdraw that consent and block cookies at any time from Our Websites by activating the setting on Your browser that allows You to refuse the setting of all or some cookies. You can also change Your browser settings to stop certain cookies from being placed on Your computer or device. However, if You use Your browser settings to block all cookies (including essential cookies), You may not be able to access all features or parts of Our Websites or application.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by PostHog across all websites, visit PostHog's privacy page.
Except for essential cookies, all cookies will expire as outlined in the tables above.
7. Changes to This Notice
We may update this Cookie Notice from time to time to reflect changes in the cookies We use or for other operational, legal, or regulatory reasons. We encourage You to periodically review this Notice to stay informed about how We use cookies. The date at the top of this Notice indicates when it was last updated.
8. Contact Us
If You have any questions about Our use of cookies or this Notice, please contact Us at:
- Email: [email protected]
- Address: 1111B S Governors Ave #99667, Dover, DE 19904, United States
- Website: anyinspect.ai