Enterprise SLA

Large enterprises can request a customised Service Level Agreement which promises 99.95% uptime for the AnyInspect platform.

AnyInspect (Helveton Limited trading as AnyInspect.ai) can provide SLAs guaranteeing 99.95% uptime or your money back. In addition to the standard level of service, AnyInspect provides an extended Service Level Agreement as defined in this Schedule.

This Enterprise SLA applies to the AnyInspect platform, including the web dashboard (app.anyinspect.ai), the mobile application (iOS and Android), AI-powered inspection processing, report generation services, and all associated API endpoints.

1. Definitions

In this Enterprise Service Level Agreement, the following terms have the meanings set out below:

• "AnyInspect" means Helveton Limited trading as AnyInspect.ai, registered at 1111B S Governors Ave #99667, Dover, DE 19904, United States.
• "Product" means the AnyInspect AI-powered building inspection platform, including but not limited to the web dashboard (app.anyinspect.ai), the mobile application (iOS and Android), AI inspection processing pipelines, report generation services, PDF export functionality, and all associated APIs and infrastructure.
• "Customer" means the enterprise organisation that has entered into a subscription agreement with AnyInspect for use of the Product.
• "Users" means any individuals authorised by the Customer to access and use the Product, including inspectors, administrators, and client portal users.
• "Documentation" means the user guides, help centre articles, API documentation, and any other written materials provided by AnyInspect describing the functionality and use of the Product.
• "Subscription Fees" means the recurring fees payable by the Customer to AnyInspect for access to and use of the Product as set out in the applicable subscription agreement.
• "Support Hours" means 24 hours a day, 7 days a week.
• "Uptime" means the percentage of time during Support Hours in a given calendar month that the Product is available and functioning in accordance with its Documentation.
• "Scheduled Outage" means a planned outage of the Product which has been notified in accordance with Section 4 of this Schedule.
• "Force Majeure" means any event beyond the reasonable control of AnyInspect, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, power outages, or failures of telecommunications or data networks.
• "Public Circuit" means the third party provided circuits, overland and/or submarine cabling, and other connectivity infrastructure from a point of demarcation starting immediately after the ingress/egress router or similar appliance at Customer's or its User's site to the point immediately before the ingress/egress router or similar appliance at the facility used by AnyInspect to host the Product (including AWS, Coolify, and Cloudflare infrastructure).

2. Service Level

Subject to the exclusions set out in Section 3 below, AnyInspect shall ensure that the Product has no less than 99.5% Uptime (as defined herein). Uptime of the Product is calculated as a percentage using the following formula during a calendar month:

Where:

• MPM is the number of minutes during Support Hours in a calendar month; and
• SD (Service Downtime) is the elapsed time in minutes during the MPM in which the Product has either failed completely so it is unavailable to the Customer, or the Product is partially available to the Customer but the Product is not in accordance with its Documentation. SD does not include time where the Product is not available due to a Scheduled Outage, provided the Scheduled Outage has been notified and does not exceed any limits for Scheduled Outages set out in this Schedule.

SD commences on the Customer making a support request via [email protected] or [email protected], or AnyInspect detecting a defect in the Product, and ceases once the Product is available to the Customer in accordance with the Documentation for a continuous period of at least 30 minutes.

2.1 Scope of Uptime Monitoring

Uptime monitoring covers the following components of the AnyInspect platform:

• The web dashboard at app.anyinspect.ai, including all authenticated application routes
• The backend API server and all REST API endpoints used by the mobile application and web dashboard
• AI-powered inspection processing services, including transcription and analysis pipelines
• Report generation and PDF export services
• File storage and retrieval services (inspection photos, videos, and generated documents)
• Authentication and user session management services

3. Remedy

If the level of Uptime is not provided, as Customer's sole and exclusive remedy, Customer will be entitled to a credit (subject to the applicable procedures in this Agreement) in accordance with the schedule below. Credits may be used towards future invoices from AnyInspect, and the Customer will not be entitled to a cash refund if the agreement is terminated or expires before use of all of Customer's credits.

3.1 Credit Schedule

3.2 Credit Request Process

To receive a credit, the Customer must submit a written request to [email protected] within 30 days of the end of the calendar month in which the Uptime fell below the guaranteed level. The request must include:

• The dates and times of each period of unavailability claimed
• A description of the impact on the Customer's use of the Product
• Any relevant support ticket or incident reference numbers

AnyInspect will review and respond to credit requests within 15 business days. Approved credits will be applied to the Customer's next invoice.

3.3 Exceptions

The credit remedy set out above does not apply to the extent that the failure to achieve the Uptime is due to or relates to:

• A Scheduled Outage in accordance with Section 4 below;
• Any modifications or alterations of the Product made by any individual or entity other than AnyInspect or its authorised agents;
• Any violation of the subscription agreement by the Customer or its Users;
• Customer's failure to comply with the Documentation published for the Product;
• Any third party software, including but not limited to third-party integrations, browser extensions, or plugins not provided or endorsed by AnyInspect;
• The Public Circuit (as defined in Section 1);
• Failures due to Force Majeure events;
• Customer's or its Users' inability to access the Product due to problems with software, hardware, telecommunications, or networking equipment located in Customer's or its Users' own facilities, including internet connection;
• Failures or unavailability of upstream third-party service providers used by AnyInspect for AI processing (such as transcription or language model providers), provided that AnyInspect uses commercially reasonable efforts to restore service promptly;
• Issues arising from the Customer's use of unsupported mobile device operating systems, browser versions, or hardware configurations; and/or
• Degraded performance (as opposed to complete unavailability) that does not prevent the Customer from using the core functionality of the Product.

4. Scheduled Outages

A Scheduled Outage means a planned outage of the Product which will result in the Product or components of the Product being unavailable to the Customer.

AnyInspect must give the Customer 7 days' notice of a proposed Scheduled Outage, including the commencement time and estimated duration of the Scheduled Outage. Unless otherwise agreed by the parties, Scheduled Outages must occur between 7pm and 5am Eastern Time (ET).

AnyInspect must limit the impact of a Scheduled Outage on the Customer's use of the Product to the extent it is practicable to do so. Where possible, AnyInspect will perform maintenance in a rolling manner to minimise disruption to active inspections and report generation.

A Scheduled Outage does not affect AnyInspect's other obligations under this agreement.

5. Infrastructure and Security

AnyInspect hosts the Product using the following infrastructure providers:

• Amazon Web Services (AWS) – File storage (S3) for inspection videos, photos, thumbnails, PDF reports, and organisation logos
• Cloudflare – Content delivery network (CDN), DDoS protection, DNS management, and SSL/TLS termination via Cloudflare Tunnel
• Coolify – Application hosting and deployment orchestration for the web dashboard and API server
• PostgreSQL – Primary relational database for all application data

AnyInspect employs industry-standard security measures including encrypted data transmission (TLS 1.2+), encrypted local storage on mobile devices (MMKV), role-based access control (RBAC) with owner, admin, inspector, and client permission levels, and regular security updates to all platform components.

6. Enterprise Support

Enterprise customers receive dedicated support through the following channels:

• Email: [email protected] for enterprise-specific enquiries and escalations
• General support: [email protected] for standard technical support requests
• In-app chat: Available through the web dashboard and marketing website via Intercom

Enterprise support requests are prioritised and handled with the following target response times:

7. Data Protection and Backups

AnyInspect performs regular automated backups of all Customer data stored in the Product, including inspection records, reports, photos, videos, and organisation settings. Backup frequency and retention periods are as follows:

• Database backups: Daily automated backups with a minimum retention period of 30 days
• File storage (S3): Redundant storage with versioning enabled for critical assets
• Disaster recovery: AnyInspect maintains documented disaster recovery procedures with a target Recovery Point Objective (RPO) of 24 hours and a target Recovery Time Objective (RTO) of 4 hours

All Customer data is processed and stored in accordance with AnyInspect's Privacy Policy and applicable data protection legislation.

8. Modifications to This SLA

AnyInspect reserves the right to modify this Enterprise SLA from time to time. Any material changes will be communicated to enterprise customers at least 30 days in advance via email to the primary contact on file. Continued use of the Product after the effective date of any modifications constitutes acceptance of the updated terms.

9. Contact Information

For any questions or concerns regarding this Enterprise SLA, please contact:

Helveton Limited trading as AnyInspect.ai
1111B S Governors Ave #99667
Dover, DE 19904
United States

Enterprise enquiries: [email protected]
General support: [email protected]
Website: anyinspect.ai